How to Log a Support Ticket #
If you need assistance with your website, please submit a support ticket by emailing support@perpetualdigital.ie
What to Include #
To help us resolve your request as quickly as possible, please include:
- A clear subject line that summarises the issue.
- A description of the problem or request.
- The URL of the page where the issue occurs (if applicable).
- Any relevant screenshots or screen recordings.
- The steps you took before the issue occurred.
- The name of the browser and device you are using, if reporting a technical issue.
What Happens Next? #
- Your email is automatically logged as a support ticket.
- You will receive a confirmation that we have received your request.
- Our team will review the ticket and respond as soon as possible.
- You can reply directly to any ticket emails to provide additional information or ask questions. Your replies will be added to the same support ticket.
Support Requests #
Typical support requests include:
- Website errors or bugs
- Content update requests or changes
- Image or document changes
- User account issues
- General website questions
If your request falls outside your support agreement or requires a larger piece of development work, we’ll let you know and provide you and MU Admin a separate estimate before proceeding.
Thank you for helping us by providing as much detail as possible—this enables us to resolve your request more efficiently.
