Customer refunds canʼt be generated by department admins directly. When selected, a refund request is generated automatically through MU Finance.
To start the process click Refund in the order detail page.
Select if you wish to provide a full or partial refund to the client. If a partial refund is needed, enter the amount. Fill in the reason for refund and click Send Request to Finance.
Finance will receive your request, review and action the refund if deemed acceptable.
