Maynooth University Training

Objective: manage the order fulfilment process.

1. Open the order from the Orders screen by clicking on the order number.
2. Review customer and product details.
3. Follow your departmentʼs process for order fulfillment.
4. Add internal notes if required.
5. Update the order status to either Processing, Completed or On Hold. Each of these order status changes triggers an email to the customer to inform them of their order status.
6. Save changes.

Key notes:

• Ensure products are ready before marking completed.
• Use order notes to track internal actions.